This action was most likely not caused by myQ, but from a local remote or keypad. ![]() Where to mount your Smart Garage Control door sensor What should I do if my garage door opens on its own? In this case, replace your door sensor battery and operate the door. Lastly, consider the pos- sibility your door sensor battery is dead and cannot report the door position to the hub. Open and close the door twice to remedy this isSue. In this situation it is recommended that you attempt to operate the garage door opener locally from the control panel on the wall or a handheld remote control. It is also possible that the door sensor and the Smart Garage Control hub are out of sync. You will first need to ensure your Smart Garage Control door sensor is properly located according to the installation recommendation (see "Where to mount your Smart Garage Control door sensor" directions below). Why does my garage door show that it is closed in the myQ app, when it is open? Where the hub and light are visible at all times from within the garage. ![]() Where to mount your Smart Garage Control hub:įind an area on the ceiling, a side wall, or opposing wall to the garage door that is: The door sensor must be mounted in the top right or left corner on the door, with the "top" marking facing up. Make sure that your hub is mounted on the ceiling, on a side wall, or the wall opposite the garage door, 6 feet above the ground and near an electrical outlet (see "Where to mount your Smart Garage Control hub" directions below). This may indicate your Smart Garage Control hub is not properly located according to the installation recommendation. Why does my garage door only open via the myQ app, but not close? When remotely closing your garage door opener, the Smart Garage Control hub is required by safety regulation UL 325 to alert bystanders that the garage door is about to close. Why does the Smart Garage Control hub flash and beep when my garage door closes? Can I turn this off? If the Wi-Fi signal in the garage is weak, we recommend adding a Wi-Fi extender half way between your router and the Smart Garage Control hub (we do not recommend placing the Wi-Fi extender in the garage). Your Smart Garage Control hub must be within 50 feet of your Wi-Fi router. How can I improve my Wi-Fi connection to the Smart Garage Control hub? Please reference the chart below when selecting your color. LEARN button colors are specific to Chamberlain®, LiftMaster and Craftsman garage door openers. What if my LEARN button color is not shown during device setup? We are aware that many of our app users have requested an Amazon Alexa integration in the past, and we will keep that in mind as we define our future technology road map with potential partners. MyQ evaluates each partner opportunity on a case-by-case basis. Learn more here: Is myQ compatible with Alexa? There are no current fees required to connect with our myQ Smart Partners. ![]() To view a list of myQ smart partners and to learn more about each partnership, please visit: Is there a subscription cost to link to these partners? What smart home apps are compatible with myQ? To check if your garage door opener is compatible with the Smart Garage Control please review our compatibility list at: It is not intended for use with openers in which the photoelectric sensors located near the bottom of the garage door change power mode (e.g., lights on the sensors turn off after the door is closed), or any Chamberlain Group opener with a yellow learn button manufactured between 20, or any Linear opener. The Smart Garage Control works with most brands of garage door openers manufactured after 1993 that use photoelectric sensors that do not shut off. Is my garage door opener compatible with the Smart Garage Control? Below are answers to frequently asked questions about the Smart Garage Control: A quick and easy smart home upgrade, the myQ Smart Garage Control allows you to link your existing garage door opener to the myQ app so you can control, secure and monitor the homes largest access point from your smartphone.
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